You should just take,the Kitten away,from them,and buy them a stuffed cat doll,as they are not willing,or able,to care,for a Special Needs Cat.That is terrible,and the Cat,is suffering,and can not be a good Kitten,if she,is in all that pain.We are praying,that that Kitten,with the Lords help,can find her proper Furr Ever Home,its a shame,that you are so far away.