Zenni problem - Glasses wearers

[Karen]

Have you ordered any glasses from someplace other than Zenni Optical? When I went to their site recently, it had been redone, and I had to re-establish an account with them. I plugged in my prescription, which has indeed changed some, and made an order.

Today, I got an email saying:

Your order is being processed promptly, but we need to clarify something with you before processing it further.

We don't provide bifocal or progressive glasses with extremely strong prescription. In this case, we would advise you to choose single vision glasses either for distance or for reading use instead due to your strong prescription.

Please email your confirmation to us so that we can proceed with your order.

Which they did last time, I have these glasses, and I know my prescription has changed, but it only got stronger in one way, and I need weaker in another way. I wonder if the company changed hands or something, and that's why they won't make progressive with my prescription now?

Has anyone ordered glasses from somewhere else and had success?

[anna_66]

I'm glad you posted this Karen because I have bifocals and was thinking about getting some. Too bad

[Karen]

Yeah, I'm just surprised, because they did my current glasses ... which are progressive lenses, with no complaints.

[Cataholic]

If you need stronger in one way, and weaker in another way....isn't that meaning your prescription is even further apart then before? Maybe it is the gap is too wide in strengths? I am no expert, lord knows, I can hardly keep 'far sighted' and 'near sighted' straight, and have worn lenses for WAY longer than I care to admit...LOL.

I am glad you posted this, though, as I want to get a new rx and buy these glasses!!

[catnapper]

My new favorite place is goggles4u.com. My last few pairs have been from there and I like them better

[Edwina's Secretary]

I have five pairs from Zenni - just ordered two pair of sunglasses for my husband and a friend who has tri-focal just called me on Friday THRILLED with the pair she got from Zenni.

So I guess it all depends...

[kokopup]

I ordered two pair of Bifocal a few weeks ago and I checked my order status, it is "processing". I take it from processing that my glasses will be on their way soon. My prescription is very routine though since I barely need correction for my distant vision ( mild astigmatism ) and my reading is also very mild. I'm hoping mine will be here soon. I have never used Zenni until this order so hopefully they still turn out quality glasses.

[Karen]

My new favorite place is goggles4u.com. My last few pairs have been from there and I like them better

I just tried that site, and the pulldown menu doesn't go up to my strength, so I emailed them, and we'll see what they say! Hey, I'm not blind, I promise!

[happylabs]

You order glasses online? I have never done this. I get mine at the eye doc.

[Karen]

You order glasses online? I have never done this. I get mine at the eye doc.

goggles4u rsponded, and they can do the higher prescription, so that's great. Yes, happylabs - when I ordered them years ago from the eye doctors, my glasses cost $400-$600 at least. Online I can get a pair for $50, even less before I needed the bifocals.

[happylabs]

goggles4u rsponded, and they can do the higher prescription, so that's great. Yes, happylabs - when I ordered them years ago from the eye doctors, my glasses cost $400-$600 at least. Online I can get a pair for $50, even less before I needed the bifocals.

Wow! My glasses are progressive with transitional lenses, light weight and all the bells and whistels. Cost me OVER $500.00!!!!! I need to learn more about this online ordering. Does the eye doc just give you the prescription? I don't know if mine would do that.

[shais_mom]

You order glasses online? I have never done this. I get mine at the eye doc.

check it out - I have 5 pairs from Zenni - all around 3+ years old. Spend less than $60 for ALL of them!

[Karen]

Okay, despite the nice gentleman yesterday, I got ANOTHER email today, saying "try getting single vision glasses ..." and so I called today again. The guy who answered the phone pulled up my order file, listened to me, then said he'd check with a "colleague" (I'm betting supervisor) and came back and said he was sorry for the confusion. The people sending emails were from the lab in China, the phone crew is in California, and Zenni just does not stock the lenses necessary to make a "special needs" prescription like mine. Sigh. I iz speshul.

So, thanks for letting me know about goggles4u, I will try them next! I just want new glasses that work! Is that too much to ask?

[catnapper]

Gee thanks Karen, I just ordered three more pairs of glasses. Combined total? $39. I guess I'm allowed my little obsession when its this cheap!

[Karen]

Sadly, when I go through the process at goggles4u, with my prescription, I'm gonna pay at least $90 for my lenses alone. I got another email for Zenni, and will have to call them again tomorrow. It'll be $87.50 total at Zenni, IF they can get them done. Kim, be glad you don't have a prescription like mine!