Something is always breaking!!!!!!!!!!!

[3Catcondo]

Yesterday about 9:30am I was bringing a load of clothes downstairs along w/ some trash, etc. I heard this loud weird noise that I thought was water leaking or something, it was definitely a sound I have never heard before. Owen was over looking at the sliding glass door, and this is what I found:


This was not vandalism or anything. It was a fluke thing that I think happened as the result of a defect in the door. It was installed 3 yrs ago.
Today when I got home from work, most of the glass has fallen down now.
I'm waiting for a call back from the Pella service group and pray that this will be covered by warranty.
(these were taken by my cellphone, so not the best)

[Moesha]

Oh dear! That is terrible. Do you have something covering it now so the kitties can't escape? I hope you have a warranty for that. Insane.

[pomtzu]

Holy cow - I've never seen anything like that. If Pella doesn't cover it, your homeowner's insurance should.

[3Catcondo]

I knew I was going to leave out a detail or two. The outside pane is the one that shattered, it is a double pane door so the inside layer is still intact. No escapees yet. I pray that it holds until I can get it repaired/replaced.

[Karen]

Oh, goodness. Thank heavens it is a double-paned glass, so the dangerous bits are outside where delicate kitty paws won't be injured!

[momcat]

That is unreal! I hope nobody was injured. As for getting everything resolved, document everything your receipts and warranty,document any and all conversations you may have with anyone from the insurance and glass companies. Should you have any out of pocket expenses keep all receipts. Be sure everthing is dated. Hoping this will be resolved in your favor very soon.

[Medusa]

Goodness, that's awful! I'm so glad that no one was hurt. I sure hope that this is resolved in your favor.