Is youe ISP throttling your connection?

**Laura's Babies** · 07-09-2008, 02:36 PM

http://blogs.zdnet.com/Google/?p=1070

I know mine is. My connection just suddenly stops and as soon as I call them, it will suddenly start. I have had it not work for DAYS and spend hours working on it, cleaning out of all sorts of stuff, unused programs, burning pictures and getting them off. Doing scans for adware and viruses and nothing I would do would make a bit of differance. Try for hours to get online to do a online scan and can't even pull up a wab page so I break down and call my ISP. We do the clean out cookies game and repete things I had already done and WALLA! Suddenly it is working again! This has happened a lot in the SEVEN years I have been living here and I am not suppose to notice!

**Hellow** · 07-09-2008, 02:53 PM

Nope, they never do that to me.

**Randi** · 07-09-2008, 03:08 PM

Do you use a router? I had a similar problem a few years ago and what helped most of the time was to pull the cable on the router out, and plug it in again.

Hope you'll work it out. If not, keep bugging your ISP!

**Miss Z** · 07-10-2008, 12:00 PM

Originally Posted by Randi

Do you use a router? I had a similar problem a few years ago and what helped most of the time was to pull the cable on the router out, and plug it in again.

Mine keeps doing that lately. It's so annoying!

**Lady's Human** · 07-09-2008, 03:12 PM

When they talk about throttling a connection, they are talking about altering the bandwidth available for a particular connection based on overly heavy usage. Unless you are downloading entire DVD's of information, you probably don't fall under that heading.

If you can't connect reliably, that isn't throttling, that's more than likely a technical problem with the network equipment rather than the ISP throttling your connection. All it takes to reset the switch port your connection is going through is a few keystrokes, so if there's an issue on their end it doesn't take much to clean things up.

**Laura's Babies** · 07-09-2008, 03:31 PM

I disconnected the router over a year ago as they tried blaming it on that although I had it secured and I have not used one since..

I do not download anything... EVER, no movies, no music.. I shouldn't have to call them to give me the service I am paying for and always wondered if they could cut back on you like that because of how fast the problem would go away everytime I would call.. Once I started DEMANDING they send someone out here right then, it just about stopped altogether. Yesterday was the first time I had to call them since I made them send someone out 3 days in a row.

**Lady's Human** · 07-09-2008, 03:38 PM

If you're not downloading anything, then the chances of your problem being "throttling" are slim to none.

**Ginger's Mom** · 07-09-2008, 03:43 PM

Okay, since I am pretty computer ignorant, and don't understand what a throttle or that program they talk about does, let me ask it in a way I will understand. If I download that program, whatever it is, will it tell me why my connection speed is often only 26.4 kbps and I either time out or freeze the computer while loading some sites (including this one)? And will it tell me how to fix it?

**Hellow** · 07-09-2008, 03:52 PM

Based on this info, i am suprised my ISP is not throttling my connection because i run some form of a server 24/7/365.

**Hellow** · 07-09-2008, 03:53 PM

Originally Posted by Ginger's Mom

Okay, since I am pretty computer ignorant, and don't understand what a throttle or that program they talk about does, let me ask it in a way I will understand. If I download that program, whatever it is, will it tell me why my connection speed is often only 26.4 kbps and I either time out or freeze the computer while loading some sites (including this one)? And will it tell me how to fix it?

The program will only tell you if your ISP is throttling (altering how much of your bandwith you can use) your connection. Most likely, to get it stopped call your ISP.