Airline.

[RICHARD]

Has anyone watched this program??

I watched the first few episodes.....


It's a 'reality show' on what people that work for the airlines
have to go thru to keep the passengers moving....

It's on tomorrow night, check your local listings.......

I yell at my TV alot......This program made me scream...

[slick]

Haven't seen any ads on this yet up here but will keep watching for it.

[Cheshirekatt]

OMG...This show looks sooooo funny!

I love the lady that tattles on the older lady using the wheelchair when she doesn't need it. It might even have been her mother!

[joycenalex]

i happened to see 2 shows. my first impression is that, the customer service skills the employees have are amazing; and some of the passengers, should never be allowed out in public without a keeper, in my opinion one show had a woman who showed up 20 minutes before the flight, hello have you not heard of changes in flight security? and she fussed and fussed because she made the error. another segment dealt with a COS, customer of size, and the sensativity in dealing with the extra seat issue. i was impressed with the employees skill in dealing with these issues

[catlover4ever]

As a person who was a flight attendant for a local regional airline....I would be so interested in seeing this show. Oh I could tell you all some stories that would make your eyes roll.

I will have to check out what channel it may be on.

[RICHARD]

Originally posted by catlover4ever
As a person who was a flight attendant for a local regional airline....I would be so interested in seeing this show. Oh I could tell you all some stories that would make your eyes roll.

I will have to check out what channel it may be on.

Sorry about that...

http://www.aetv.com/tv/shows/airline/


Consider me rolled....




on tonight's show.....


Storyline 2
Supervisor Mike Carr takes Customer Service to another level when he faces the difficult task of cleaning an Alzheimer's patient who has had a small accident!



This guy, Mike Carr is one of the best......

Hopefully people will watch this and come away with MORE appreciation of what airline employees do for their customers.

[slick]

Ohhhh it's on A&E. I get that channel. Thanks, I'll check out the listings tonight.

[Miss Meow]

Originally posted by catlover4ever
As a person who was a flight attendant for a local regional airline....I would be so interested in seeing this show. Oh I could tell you all some stories that would make your eyes roll.

I will have to check out what channel it may be on.

You must've worked at Melbourne Airport last time I flew to Canberra. We were on an 8.15am flight, and didn't get to the carpark bus until 8.05. Oh oh, the plane has already gone, I told my manager. Nooooo, he had to go to the checkin and have a big, embarrassing argument because the airline often makes him late, therefore he should be able to make the airline late. I just slinked as far away as I could and pretended I was a group of well-behaved, civilised passengers ...

[dukedogsmom]

I watched a little of the first show until a female(won't call her a lady) started accusing an employee of being racial. That's when I changed programs and haven't watched it since. I get too frustrated at shows like that.

[RICHARD]

Originally posted by dukedogsmom
I watched a little of the first show until a female(won't call her a lady) started accusing an employee of being racial. That's when I changed programs and haven't watched it since. I get too frustrated at shows like that.

LOL,

Now you see why I scream at the TV...

[slick]

OK, I just watched an hour of it and I must say I'm really not sure if it will make my top 10 list.

To the guy who complained because he got a 1/2" tear in his luggage and blamed the airline - GET OVER IT!! HAVE YOU EVER HEARD OF DUCT TAPE??

To the guy who tried to con his way on to the plane: WHAT WERE YOU THINKING???? DO YOU NOT HAVE A BRAIN????

To the chick who misread her return flight date: READ THE FINE PRINT!!!!

I commend the airline employees. They put up with alot of S***.

**sigh** I just don't know. I'm now thinking I should take a bus to the July BBQ.....

[RICHARD]

Personally watching people act like that-it makes me MORE aware of how I treat people that are giving me service..

This guy, Mike Carr deserves sainthood.

For a few minutes on TV he put himself out there to help someone that he probably will never see again. He was professional, courteous and went way above and beyond his job
description.

Most of us would call someone else or just steer that couple to
the nearest bathroom and say, Too bad, So sad....

A while back I used to schedule patients for surgery.....

Two things made me change my mind about being nice while I did
the job...

One was a woman who threatened me with a lawsuit if she died.
I thought to myself, 'Great trick, lady......' She yelled and screamed at me until I took her out of the office because she was making so much noise...

Later, she was scheduled for a mastectomy, she came back and apologized profusely about her tirade...Funny how a small look at your mortality changes your outlook when it hits you in the face.

Another time I scheduled a minor patient for some surgery.

I spoke to the mother, made all the arrangements - just to have her call my boss to tell her that I didn't do jack for her. This lazy piece of crap COULDN'T remember our conversation and my instructions.....thank god for DOCUMENTATION.

So the next time you feel like taking it out on someone who is trying to help you, remember how stupid you will look on TV arguing about your mistake, or something that goes wrong that is out of the customer service person's hands- and remember to
start muttering about lawsuits..

That company will just pass the costs on to you the next time.

Stupidity knows no bounds, you just aren't aware that you are afflicted with it.

[catlover4ever]

Richard, thank you for the link to when the program is on. I can totally relate to Mike Carr. I once had a passenger that was mentally handicapped and I will never forget him getting up in the middle of the flight and unzipping his pants to go the bathroom in the isle....I ran down the isle and helped him into the bathroom and waited until he was all set and then helped him back to his seat.

I had many an irate passenger in my face due to weather delays, or they had just come off a really bad flight from somewhere else and had missed their connection only to be put on my flight, or their first flight had been cancelled.

I flew on a 36 seat turbo prop (I loved it) and was the only flight attendant on the plane. I will never forget boarding a flight in New York's LaGuardia. A lady got out of the bus and looked at my airplane and threw a temper tantrum out on the tarmak. She refused to get on the plane and refused to get back on the bus to go back to the terminal. I did something that was not supposed to be done. I left the aircraft and went down and spoke to the lady who was terrified to fly on such a small plane. I talked her into getting on the plane, told her she could sit right up front with me and talk to me for most of the flight, and if she did not find the flight to be enjoyable and smooth then I would get her an agent as soon as we landed in Boston and I would make sure that her flight arrangements back to New York were on a bigger plane. This lady enjoyed the flight so much that it totally changed her mind about flying on such a small aircraft and she wrote a letter to my superiors on what wonderful service she had received.

Sometimes going the extra mile works out in the long run and then again other times it does not. Like the time a man told me to take his carry on bag and put it where the sun don't shine.

You know what is really funny, I have been out of the airline field for almost 7 years, and every day I MISS IT.

No matter how rude people could be, or how inconsiderate they were at times, I still miss the people and the job. I can honestly say that was the best job in the world (at least for me it was).

[slick]

Supervisor Mike Carr takes Customer Service to another level when he faces the difficult task of cleaning an Alzheimer's patient who has had a small accident!
________________________________________

I missed the first 10 min so didn't get a chance to see this.

I found it interesting that they mentioned that all flights are overbooked because no everyone shows up all the time. I'm not sure how I feel about this one. If I were a passenger and paid for a flight only to find out I couldn't get a seat, I'd be ticked off too; but then again if I showed up at the airport at the 11th hour what can I expect??

I have never had a problem being polite to anyone in the service industry. They have a job to do too and as the saying goes "you can catch more flies with honey".

I handle "help desk" calls all the time and when someone on the other end of the line is screaming because the internet is down and it's not our fault all I can do is let them rant then politely say "I'll get right on that......"

Nice stories Catlover and Richard.

[gini]

I have a relative who is a flight attendant. She told me about a flight she was on and a woman came on board with her son who was about five or six. The boy was screaming and yelling at the mother who was doing absolutely nothing about it.

My relative walked up to the boy, leaned down and very quietly said "do you really think that all of the rest of the passengers want to listen to you screaming?"

She said the mother was stunned, but the boy stopped.

She was sure she would have a complaint, but none were made.