Okay, in an effort to keep my sanity (or what's left of it) during this stressful holiday season, I've decided to post the thoughts as I hear every excuse in the book.
Bed, Bath & Beyond is open until 11 pm this week for any last minute shopping. A 20% off coupon came out in the paper this weekend which seems to have caused a frenzy. Please keep in mind we DO NOT have any coupons "laying around" the store in case they forget them at home. They don't send them to the stores. Every single coupon we collect from a customer is counted and then marked off so they cannot be duplicated (the register will not let us re-use them either).
Yesterday I was in an awful mood from the minute I got up. This having been my 9th day working, it's understandable. I have never seen anything like it in my life. Customers whining about items that have been in our flyer for weeks, that have sold out (and will not be re-ordered), how they "left their coupons as home" and can I give them one, (uh, NOOOOO!!!), how long the lines are, etc.
I always bring in MY coupons that I get through the mail. I save them for the older senior citizens who are on a fixed income.
So, this is a retail vent.
Scenario #1:
Customer: "Um, I left my 20% coupon at home. Do you have any in the store I can have??"
Me: "No mam, I'm sorry, we don't get any coupons from corporate. However, you can bring your receipt back with your coupon and we will give you the difference. Anytime to bring it back is good. There's no deadline.
Customer: "Do I HAVE to drive all the way back home (she lived 5 minutes from the store) in order to get the 20% off???
Me: "I'm sorry mam, there's nothing I can do."
Customer: "Well, I want to talk to the manager about waiving the coupon!!"
Me (on the paging system): "Craig to customer service please." (I do NOT get paid enough to argue with this moron).
Scenario #2:
Customer: "Yeah, I bought these sheets a month ago (still in package, no price tag on them) and just now got the coupon in the mail. I want it taken off the sheets. I don't have the receipt."
Me: "I'm sorry mam, but you need your receipt in order for me to give you the 20% difference."
Customer: "But you waited on me!!!! Don't you remember me??"
Me: "Mam, I don't remember what I had for breakfast THIS MORNING, let alone a month ago."
Customer: "Well I want to speak with a manager!!!"
Me: (over the paging system) "Craig to customer service please." (he went upstairs to look up her receipt and then gave her the discount)
Scenario #3:
Customer in fur coat, coming over to Customer Service: (All three registers had long lines) "Yeah, can I check out here??"
Me: "Yes mam, you can. However, there are at least 10-15 people ahead of you in line, so you'll have to wait your turn." She figured she'd get in and out in a hurry. NOT!!!
Scenario #4:
Customer shoving merchandise and coupons in my face: "Yeah, I want the 20% THIS item, and the other one on THIS item."
Me: "Yes mam, it is automatically taken off the most expensive items."
Customer after seeing how much they've spent AFTER the coupons are deducted: "Is THAT price AFTER the discount???"
Me (sighing and rolling my eyes): "Yes mam, it's with the 20% off."
Customer: "But it should be 20% off the ENTIRE ORDER!!"
Me: "No mam, if you can see on the coupon, it's off a single item."
Customer: "Oh." (of course there's no apology).
I can't believe how greedy, short tempered and arrogant some of these customers have become. I cannot WAIT until our company Christmas party on January 7th! I have volunteered to be the designated driver (I'm SURE most of the employees are going to get tanked that night). It should prove to be very interesting.
12/02
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Oh My at work in Aviation & look what Flew In 
when to Fly where Now 
For pettss sake 
Originally Posted by moosmom
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