Help - need ideas for dealing with manager

[catnapper]

I'm going to try to make this sound as coherent as possible. My manager is cheap. He has a monthly budget and if he stays well under it, he gets a big bonus. Which of course he wants the bonus so makes us all suffer and makes our jobs hard because he won't buy the supplies we need.

Me? I'm the dog trainer. On clicker based, reward based training. People pay $110 for the class. He refuses to let me give out treats (the reward) or the clicker to students. Yes, everyone already brings their own treats, but I have some of my own so that when I'm demonstrating a behavior or walking around to see how everyone is doing, I give the dog my treats instead of begging the doggy owner for a treat. I can't see having everyone show up for the first day of class, and tell them they just paid $110 for the classes, and now they need to shell out another $2-$6 on a clicker. Its CLIKCER BASED TRAINING for Pet'es sake!!!

Ok, not just the clickers and treats, but after each class, I give out "homework" sheets. That outline everything I covered in that class. They are typically 2 or 3 pages, front and back. I ran out of them a long while ago and have been photocopying them. The copies look AWFUL, and very unprofessional. Remember, people just spent $110 to take this professional class and now get badly run off copies for homework. Anyway.... each time I try to make 5 or 6 copies for a class, it takes me a good 20 minutes because the copier jams. Forget making front and back copies because thats a nightmare with this copier. I end up with one good copy and 20 jammed copies. The official copies are 50 copies of the entire set of classes for $17. He WON'T SPEND IT! Now, how do I go in and logically argue that copying is MORE expensive than ordering the $17 worth of copies? Tell him that based on the cost of electricity, toner, paper, and my time is far more expensive than just buying it? He'll argue that he'd be paying for my time regardless whether I was in the copy room or out in my training room.

If you've read this far, you got the idea. Sorry for it being so long. I'll be happy to elaborate.... but essentially the cheap guy is out of town this week. I have a full week to formulate a plan of attack to get what I NEED to teach class. I can't train dogs without the proper tools. If I have to, I'll buy the toys and treats I use in class. But you better believe I'll make a huge deal out of buying everything each time I do.

[4 Dog Mother]

Wow, that's a tough one. As for the clickers, maybe you could talk a local pet store into donating ones with their name on it, so they would get the publicity. As for the copies, maybe if you actually put together a cost of the supplies so he could see first hand how much it actually costs to copy yourself - and remind him that paying you for unjamming the machine is kind of wasted money.

Maybe you could come up with a way of showing it is good publicity to have the better copies - by adding a cover page with his company's name on it and/or information on future classes.

[moosmom]

Kim,

How about giving him a copy of your post??? I totally agree with you. If I were putting out $110 for doggy obedience classes, I'd sure as hell don't want to worry about being nickle and dimed to death. Any way you can go over his head?? Maybe talk to HIS manager or corporate. I'm SURE they'd see it differently. Are you friends with any of the clients? How about seeing if they can write a letter complaining about having to put out $110 PLUS bring their own treats and buy their own clicker?? I think the whole thing, including the poor copies reflects on YOU, not the manager.

Cheap @$$hole!!

[Rachel]

I'd communicate (in a very professional manner) in a memo just what you need to adequately do your job. Be specific as you have here, delineating the reasons for your requests. If he denies your requests, you can write another memo, this time cc his supervisor, advising him that his decision is not only making your job difficult and less effective, it is causing the [store name] training program appear to be second rate. I'm predicting he will respond to your first memo verbally, so you will need to detail in your second memo a reference to your first memo and the entirety of his response to it.

Good luck. There are no guarantees that this will not set off a full fledged war.

[Pawsitive Thinking]

How about providing the service that his tightfistedness would provide and directing complaints in his direction..........short term awkward for you but if you point out that you're not given the resources to do your job properly he might have to buck his ideas up

[Craftlady]

I'd print out what you wrote here and carbon copy his boss and corporate.
For pete sake they have a commerical on t.v. about their great pet training they offer at the store.

[BOBS DAD]

Maybe talk to HIS manager or corporate. I'm SURE they'd see it differently. Are you friends with any of the clients? How about seeing if they can write a letter complaining about having to put out $110 PLUS bring their own treats and buy their own clicker?? I think the whole thing, including the poor copies reflects on YOU, not the manager.

I think the letter about having to shell out 2-6 dollars and the poor quality copy sheets is a good idea, BUT maybe start out with having them sent to the Manager himself. Better be diplomatic though, cause this all can cause undue friction between you and he. You know how all of this works - in the end, he has to think "he made the decision" because "he's the boss" and that's why he gets paid the big money!!!

[lv4dogs]

Have you talked to him about this before? If not I strongly suggest doing so, weather it be in person or a memo. If you have and it got you no where (obviously) then I woud take it to corporate. Tell them what you told us, although I'd probably leave out a few things to make it sound more professional, like the caps (yelling) and the like.

[catnapper]

Problem is, this new thing came directly from his boss! His boss's boss might stop by the store today and of course I will be out of town on a business meeting for my design job. Otherwise I would have happily hung out at work all day unpaid just to talk to the regional higher-up.

I talked to the person who trained me a little bit last night... I couldn't go too deeply into the conversation because my asst. manager was standing right next to me listening, so the conversation consisted solely about clickers (BTW, the ast. manager agrees with me but not enough to put her own butt on the line). Anyway, she said she had troble last year with the dude who's coming to my store this afternoon. He tried to tell her that they can't give out clickers. She went to war and told everyone that even though this is a clicker based training program that the company didn't feel it was necessary to provide clickers. Oh boy did that get a reaction when a swarm of customers converged on them! Problem is, I am not as blunt as she is (she has no fear of loosing her job, while I do) and she also has a HUGE customer base and I do not (yet)

She said if I can't resolve this nicely with my manager to call her back and she'd give me to direct number to the person who WROTE THE CURRICULUM and get HER involved.

I'd prefer to solve this rationally and nicely before I pull out guns and wage war. I just need to know how to approach him. He's a fair guy but cheap. I honestly feel that if I can come up with a logical and sound arguement that I'd "win". I have the fact that he really likes me on my side -- he doesn't like too many people. (PS: he named me employee of the month this month )

Thanks for the memo idea, but honestly, I have to do this face to face. A memo would get lost on his desk and never see the light of day.