problem with norton anti virus, help please if you can :)

[finn's mom]

If someone has any idea what I can do to fix this...please, any suggestions would be appreciated.

Here's what happens.

I turn my computer on. And, I get a pop up that says my norton anti virus is not on. I need to restart my computer. So I do. Still get the same message. So, I did a system restore, and, that didn't help. When I go to norton anti virus, it says it's on, but, that the virus definitions need to be updated. So, I update. But, the update finishes before it is complete and gives me this message "LiveUpdate could not retrieve the catalog file of available Symantec product and component updates. Please verify that you are able to connect to the Internet and run LiveUpdate again."

Which, I can obviously connect to the internet because I'm on Pet Talk. BUT...I can't check my yahoo...it let's me get to the sign up page, but, I type my id and password in, and, I get page cannot be displayed. I get that when I try to get into my banking account online, too. I also got it when I was attempting to buy a new norton anti virus download online. I got up to the "continue to checkout" and got that page cannot be displayed. I also get it any time I try to go to help and support. I can't even get to the symantec website to get a phone number, and, norton is their program.

So, if nothing else, can someone go to that site and post the phone number for me? I tried Dell, and, of course, it costs $100 just to talk to someone.

Anyway, I'm planning just to take the computer to Best Buy here this evening if I can't fix this myself. I'm not a computer person at all, but, I knew to try to the system restore. That's about as far as my knowledge goes, though.

Thanks guys, I'm just a little lost.

[lv4dogs]

Sorry but I'm not of any help, except I have norton here, if you need any phone numbers let me know I'll look them up for you.

[lv4dogs]

1-800-441-7234 is there USA cust. support #.

[finn's mom]

1-800-441-7234 is there USA cust. support #.

Thank you, I'll try that!

[finn's mom]

Sorry but I'm not of any help, except I have norton here, if you need any phone numbers let me know I'll look them up for you.

Yeah, just a technical support or customer care or something...I can't even get to the symantec website. And, I think the program came with the computer, and I don't think we have a booklet or papers or anything...I looked through norton itself, too, but, when I try to click on help and support, I can't get to it.

[lv4dogs]

Thats the cust. serv. #, for technical support (or at least what I have found so far) is that you have to talk live with them via the net... except people who have problems like you can't do that. I hate it when they do that.

If you need to, I can get tech. support on my comp & we can communicate here (or IM if you can access it) & you can tell me what you want me to ask them.

[finn's mom]

Thats the cust. serv. #, for technical support (or at least what I have found so far) is that you have to talk live with them via the net... except people who have problems like you can't do that. I hate it when they do that.

If you need to, I can get tech. support on my comp & we can communicate here (or IM if you can access it) & you can tell me what you want me to ask them.

I'm on the phone right now, waiting for someone to pick up...but, how long will you be online? That would be awesome if it comes to that.

[lv4dogs]

I'll be online till 5. Except I have to run out for about 5 minutes right now. I'll be right back though!

[moosmom]

I had problems with Norton Anti-Virus and Microsoft. Someone finally told me about www.spybotsearch.com

Just go into it and follow the prompts!!