A woman, her boyfriend and mother came into the store. They purchased a whole bunch of stuff. When I totaled up their purchase, the woman handed me a receipt, telling me it was a store credit. I politely told her that it was a receipt showing a balance of $9.19 on a gift card (the receipt was from a Missouri store). She INSISTED it was a store credit. I pulled out a redeemed store credit to show her the difference. By this time her boyfriend had a significant Sequoia up his butt. The woman handed me her credit card and her mother said, "Forget it, here!" as she threw the card at me. I proceeded to be polite although my patience was wearing VERY thin. She asked me if she could have another bag, as the one I gave her was heavy. I simply turned around and got it for her.

Well, her boyfriend flew into a frenzy about MY "f-ing" attitude. I said, "Excuse me, sir??" He said, "You know what I'm talking about!!" As they were leaving, I said very politely to have a pleasant evening. The boyfriend, said quite loudly, "Yeah and You go F-yourself!!!" I told him with my biggest smile, "Yes sir, and you do the same, thanks for coming in."

Personally, I think I handled it quite well under the circumstances. My MOD said I should've called him. He's probably right, and in most cases I DO pass the buck (we're encouraged to do so in difficult situations). But I thought I could handle it.

All my cashiers and some of the customers were standing there with their jaws dropped. Everyone told me I had the patience of a saint.

Well, they didn't see me when I got home. I sat in the middle of my livingroom floor and sobbed like a baby, MooShoo trying to comfort me.

I've done some serious thinking since then. I talked to my best friend who works at Hallmark Cards. I applied there and am waiting an answer. Sara said that there is a totally different type of clientel that come into Hallmark. The atmosphere is calm, and, although they have their busy times, which I understand, everyone is pleasant. While I can't survive without SOME kind of part-time work, I think it's time to leave BB&B and the abuse (that was the third time I've been verbally abused by a customer and to be honest, I'm fed up).

Thanks for letting me vent. Sorry it was so long.