Well, today I have to rant on a broad screen: some of you may know that we have been travelling recently. We went from Munich to Montreal via London Heathrow. We had three bags. When we arrived in Montreal, all 3 bags were missing. About 15 passengers of our flight missed at least one bag. There were some guys going to a bike race. You know they wanted to do the race, not just watching. Well- they didn't have any bikes.
For us it was only all our stuff- toothpaste and underwear included.
The first two bags arrived after two days. The third took ten days, so we hadn't sent it after us (we were in the US by then anyway). We picked it up at the airport and sent it back with our flight back.
In between this were about 20 phone calls. Mainly they only want you to address their websites- but while you are travelling you are not always online. But the call-center I ended in one time was in North Dakota - and the lady wanted that I spell "Ottawa" for her
Ok, on the way back we had 4 bags - of course we had to buy some sruff new, like a fleece, a bathing suit and underwear for my husband- stuff having been in the 3rd bag.
And -lo and behold- here we are back in Munich since last Saturday and not one single bag has arrived. Here there is not even a call-center in North Dakota, or the Philippines or whatever- it is only the website. For 3 of our bags it gave some cryptic news saying
SENT ROAD ETA 2200 4 July LIN
If you click on LIN you hear that this is Milan airport (in Italy). As we have the 5th today I wrote a mail to them asking what's it all about. The answer said it is an automatically generated mail and I can't answer back and that our luggage has been sent by road (!!!!!!) to Milan (that would be like sending it to Los Angeles when it's needed in Phoenix) and they will notify me when it will be delivered. They said also "Sorry for the inconvenience but we are dealing with 20000 bags missing."
Now
I am completely at a loss of words. In Canada we had to buy additional underwear shirts- and even a shaver for my legs. Now the double amount of all this is on the road to Milan. Somehow it doesn't make sense to buy it all a 3rd time- even if I am collecting the invoices.
And there is no word of the 3rd bag yet- not even "on the road to Milan"
What I can guarantee is: I will never again book a flight where I have to change at Heathrow and never again fly with BA. That's the globalized desert of service.
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Originally Posted by Barbara
(pronounced: Marley). 
Ah you're pushing at an open door there, Barbara! 
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