Actually, I don't think that is a stupid rule at all.
They are not telling firefighters not to use ladders, they are telling them not to use the ladder that someone has laying around in the home.
How do they know there is not a rung loose, a screw loose, the whole thing falling apart? That ladder could have been laying around in the backyard for years, rotting or rusting away. They just need to bring their own stepladder in from the truck.
I've really never seen a professional not have their own tools, anyway. The guy comes to work on your kitchen sink ... he doesn't ask to see what's in your toolbox. He brings his own tools, right? I've never had any service person do anything at my home or business without bring his/her own ladder, tools, etc.
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