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Thread: My Drinkwell fountain quit working :-(

  1. #1
    Join Date
    Sep 2002
    Location
    WI
    Posts
    958

    My Drinkwell fountain quit working :-(

    Is anyone a mechanic, or had this happen?

    Someone keeps dropping dry cat food chunks into it, so yesterday I took it totally apart and cleaned it really good. When I went to plug it back in, it didn't start up.

    Either I got water in the motor part, or the motor got clogged with soggy cat food chunks.

    The cats have lost interest in it anyway (being much more interested in the water bowl we had to put in the living room for Bandit, the old dog), but Abby liked to lay by the fountain and watch the water.

    I bought it on eBay, so I can't return it.

    I'd really like to get it working again, so if anyone knows how to fix it I'd really appreciate it!

  2. #2
    Join Date
    Feb 2001
    Location
    Greenville, SC, USA
    Posts
    17,964
    Call or write to them anyway. You might get something from the company, regardless of where you bought it. I have a friend that took hers back to Petsmart (she didn't buy it there) and they traded it in for a new one, knowing that it wasn't purchased at their store! You never know!

    Logan

  3. #3

    Re: My Drinkwell fountain quit working :-(

    Originally posted by boscibo
    Is anyone a mechanic...
    I'd really like to get it working again,
    so if anyone knows how to fix it...
    Here's what I found...

    The Drinkwell is assembled & sold by:
    Veterinary Ventures, Inc.
    Email: info@petfountain.com
    5635 Riggins Court, Suite 20
    Reno, Nevada 89502
    (toll-free)866-322-2530

    WEB site = Vererinary Ventures Drinkwell Site

    INSTRUCTION MANUAL (if you don't have one) is on:
    Drinkwell Instructions (PDF file)

    PARTS ORDER Page is at:
    Drinkwell Parts Order

    Another Source of Parts (A lil CHEAPER) is:
    WorldPetStore.com...
    Parts & Filters toward the Bottom of the Page.
    BUT check how much they want for shipping & handling! Vet Ventures says their prices *Include* Ship & Handling!
    Also note that World Pet Store sells the Pump IMPELLER seperate from the Pump MOTOR assembly!

    The Pump & Motor is made (and warrantied) by
    Rolf C. Hagen (USA) Corp.
    but they are a lil bit harder to deal with - as this web site note states:
    "R C Hagen ONLY SELLS SPARE PARTS directly to the Public.
    We DO NOT operate an ON-LINE STORE,
    nor do we SELL DIRECTLY THROUGH THE INTERNET..."

    Hagen web site =
    R C Hagen web site

    Suggestions:
    1) Ask local Pet Stores if the have a Resident Drinkwell Repairman?
    2) Review the Instructions and WHAT you did...
    The pump & motor are probably sealed - if it won't turn (make any noise) - you might have it installed back in the housing incorrectly and it's bound up. Try taking it apart again and then re-assemble it. You could also try running the motor while it is removed from the Fountain - it should run (and TURN) quietly.
    3) Call Mrs. Drinkwell - number above.
    They may have a Srevice Help-Line.

    Couple of Tips...
    Instructions STRESS to not run the fountain DRY or Low on water!
    Also STRESS "WEEKLY" and "Bi-Weekly" routine cleaning of the pump!
    The Filter - if you use it - "should" filter out the food chunks and/or hair that might get into the water.

    Good Luck!

    /s/ Phred
    /s/ Cinder, Smokey & Heidi

    R.I.P. ~ Boots, Bowser, Sherman, & Snoopy

  4. #4
    Guest
    Ours too!! it started making weird noises, so I put it away for a while. Now it is all cleaned, and noiseless, but the cats are NOT interested anymore....

  5. #5
    Join Date
    Sep 2002
    Location
    WI
    Posts
    958
    Thanks for the info, I'll look into it - I need to go to Petsmart this weekend anyway.

    I am not totally sure how to get the motor out, I'll have Jeff take a look at it but he has been so busy lately I hate to bug him with this.

    Lut - cats are weird, aren't they? Maybe if you take it away for a few months, when you bring it back out they'll think it's a whole NEW toy!

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