I spent about 3 hours yesterday trying to help a dear senior lady.
She used to be with one internet provider - Telus - and had her FB account set up under that email address.
Then she went to another IP - Shaw - and set up a FB account under THAT email address. Needless to say, that new account is blank, and the poor soul has no idea what to do.
I spent about 3 hours yesterday turning myself into a mental pretzel in resolving this. Yes, Facebook has instructions on 'merging' two accounts. You download the info from one account into a nice little zip file.
And that's it. NO information on how to import it into the new, empty account.
Any ideas, folks?