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Last week my husband ordered me a beautiful bouquet of flowers from FTD. He set the delivery date as Feb 14. All correspondence from them said that they would be delivered on Feb 14... When 6pm rolled around we went poking around the website to find out delivery times. According to their website they can deliver until 9pm on holidays.... Ok... so it's 6:20am on Feb *15* and still no flowers :mad: :mad: :mad: They had better give us our money back. Those flowers are NOT cheap :mad:
You should get the FLOWERS PLUS a full refund. He ordered in PLENTY of time!
So hit the phones next!
I'm on hold now :mad:
STILL holding :mad: They keep repeating the message that they are "experiencing a higher than anticipated volume of calls" :rolleyes: I guess I'm not the only one :rolleyes:
To their credit: I did get to speak with a very nice lady who was very helpful. Unfortuately she couldn't issue the refund to me because my husband's name is on the order instead of mine but she typed up a report for us. Hubby has to call back later but she said for us to choose the "place an order" option to get to talk to someone faster. She assured me that the flowers will be arriving today but it shouldn't be a problem to get a refund even if I accept delivery because my problem is that they are late. In the meantime I got an email from them stating that the flowers were delayed to today and the offer of $10 off my next order :rolleyes: :D no thanks.
Soooo hopefully once my hubby gets home he can call them up and we can get our money back :)
They should have notified you earlier that they would be delayed. I can see the discount, but as long as you are receiving the flowers, you are getting your goods, so I can't understand a refund. If you DO NOT get the flowers, I'd say, then there's a cause for a refund. I don't understand why someone would feel entitled to get something for nothing, just because it's late. :rolleyes:
I'll never use FTD again either. I ordered flowers and a couple balloons for my mom back a couple years ago, and they forgot the balloons and one of the roses was broken, but they remembered to charge us for missing balloons. It may not seem like a big deal, but I paid a good amount for the entire arangement and the balloons were part of it, and they wern't cheap either (they were big and metalic). My mom, over the phone, described her arangement of flowers...I asked her, "what about the balloons" and she said "what balloons?".
I won't use FTD. That was the first time I used them and they screwed up. They don't have a good track record with me.
I'm sorry you guys had a problem with FTD also. I don't like that place at all.
Also to FTD's credit, they weren't technically the ones who were late: the florist who they contracted with was. They submit their orders to a Florist in your local area, and they are the ones who fill the order and deliver. Find out which local florist handled the order and put out the word locally not to use them because they are late in their deliveries. That will hurt them more than anything :)
Glad they are going to let you take delivery of your flowers and issue a refund.
We didn't order Happy Friday flowers, we ordered Valentine's Day flowers. FTD guaranteed that they would be delivered yesterday, even if they had to substitute different flowers to ensure that we got them on time. We placed the order with plenty of time remaining. If FTD's contractors can't get the deliveries made on time then it is FTD's responsibility to find a new flower shop. I'm not going to pay for something that I didn't ask for and I didn't ask for Happy Friday flowers.
I shouldn't have to pay for their mistakes and I don't intend to.
Seems like getting so upset about it will just ruin the effect of getting flowers from your husband at all. You husband did something nice for you, granted they are late, but they are still coming. The THOUGHT of his, behind the gift, seems like it would be a nicer thing to concentrate on and let the anger part of it go. It's not THAT big a deal. They will still come, they will still be pretty, and you will get your money back (although I have to agree with Jenn Librarian with her take on it). It unfortunate it didn't make it on time, but it's really not that drastic. I hope you can enjoy them when they come, rather than being so angry they are a day late, that would be a shame not to be able to enjoy them in the end.
I'm very pleased with my husband for ordering me flowers. I'm delighted. This has nothing to do with thoughtfulness or enjoyment.
I don't enjoy being made fun of and having eyes rolled at me. We paid for a service on a specific day and they did not provide it. I will enjoy the flowers when (if) they get here but I am not going to pay for a service that we didn't receive as ordered. A discount would not be acceptable because we simply would not have paid ANY money to have flowers delivered on a random day such as the day AFTER a holiday.
Goodness gracious, do you have so much money that you don't care about not getting exactly what you pay for??
I would feel unjustified getting a full refund AND accepting the flowers. Since you do not want happy friday flowers the honest thing to do is refuse delivery imho. If it was me I would take the discount and enjoy the flowers.
For my brothers funeral the flowers were late AND they forgot the banner across the huge white carnation cross that I ordered and I got a discount on my next order, I did not get the money back, the arrangement was over 200 dollars.
Take a discount for a service you never want to use again?
LOL I had to laugh at "happy Friday Flowers".. lol I don't know why but that cracked me up. For some reason I can just see your hubby bursting through the door "HAPPPPPPYYYYY FRIDAY" lol
Anyway... I agree with you. I don't think being upset about it diminishes what your husband did for you... i bet he is JUST as upset if not more upset than you are. He paid for a service... he didn't get it. Guarantees are just THAT. A GUARANTEE.
A girl I work with had flowers delivered on Wednesday for Valentine's Day, from ProFLowers. The roses were beautiful but the vase was in about 10 pieces. She called and told them, they apologized and said they would send another vase out to her on Thursday...they did, along with another 2 dozen roses! Her office smells so good right now......
Quote:
Originally Posted by Trinityagain
Wow, now thats what I call service. :)
Would someone please ring up Deb's hubby, and make SURE he walks in the door later today with a big grin and a sing song
HAPPY FRIDAY!
:D :D
I'm Missy, Deb's daughter, but I can see my hubby doing something like that :D :D
LOL that would be so funny. hehehe
Sirrahsim, did you get the flowers? It's too bad the florist wasn't able to get them to you as they were ordered. That must be one of the busiest days for florists. I hope they are beautiful, though and I hope you either get a refund or a nice discount.
I hope you get the flowers today! That's very sweet that your hubby did that for you. And it's unfortunate you didn't get them yesterday as promised. I believe in good customer service more than anything when it comes to retail, so that is disappointing you didn't get them yesterday, and I think you are totally justified in being disappointed. If you do get them today, enjoy your weekend smelling new flowers !! :)
I've had similar issues with Flowers.com. My MIL's birthday is Feb. 14th. Joy! :rolleyes: When I ordered the flowers they said since it's a high volume time they couldn't guarentee the flowers to be delivered on her birthday, but they would try, however they ended up delivering them a day early. No biggie.
So I ordered flowers for my Grandma's birthday the same year. Her birthday is Dec. 26th. They delivered them 2 weeks early!! :eek: My grandma called asking if I knew when her birthday was. :o
Then on the 26th, I get an email from Flowers.com telling me my grandma's flowers were delivered on time. Yeahhhh. Haven't used them since.
I would have been disappointed, too. An order for Valentine's Day is an order for Valentine's Day. It isn't like FTD and the local florist don't know the day is one of the busiest of the year. They surely didn't offer her husband a choice of prices: top dollar for punctual delivery, or, $20 off for tardy delivery, eh?
I learned my Flower lesson many years ago = DON'T trust the Big Guys -
the FTDs, the Flowers 'r Us, the Flowers.com ... ANY of them!
They charge a heavy "handling charge" and really offer very little in exchange.
Their "pictures" of the arrangement you think you're sending are at best a
*ruff* approximation of what the local shop actually throws together. The farther the
'giver' lives from the city of delivery, the poorer the arrangement seems to be. :mad:
They seem to rely on the fact that the 'giver' will usually never see what he gave.
I have had *excellent* results when I search out and call >>Directly to<< a local flower shop
VERY close to where the flowers are to be delivered = Same city, same side of town,
same Neighborhood, if possible. Then be sure you're speaking with the SHOP and not
their answering service --- if it's the service, ask them to take your number and have the
SHOP call you back ASAP.
You'll get the opportunity to discuss *exactly* what you'd like, and possibly get suggestions on
what's especially nice and available. The shop can offer you either a better price or
more 'stuff' for the money when the National Chain markup and fees aren't involved.
And usually the "little guys" really do try harder!
Order from them a second or third time, and you'll be surprised how often they Remember you
or your Recipient.
/s/ Phred
;)
Just food for thought...I'll stay out of the refund vs. discount discussion but...FTD subcontracts to a small local florist....who has to rent an extra truck for Valentine's Day ( it is a huge truck rental day.) The florist doesn't make alot of money on FTD but it is a way to increase traffic.
It V Day...and the guy they hired to do the extra deliveries calls in sick...got the flu...drank too much last night...doesn't feel like working today...or someone at the truck rental called off last night and the truck they had reserved didn't get fixed. Or someone on the rental counter made a mistake and there is no truck for them to use. Or the truck breaks down.
There are so many things that can go wrong. I am not excusing the florist but suggesting a bit of understanding as to what can go wrong. I too, would be most unhappy.
Recently I almost missed a flight because the line through security was so long. The reason...a couple employees didn't show up for work.
Whose fault is that?
Yes, I do what Phred wrote. I don't think I have ever used the FTD / Flower.com / Teleflora.
I use the Internet and find a local florist -- local to the delivery. Never had a problem!
I ran into a friend of mine today - she works at a florist in town. I asked her if the maniac week was over!
One of her co-workers was with her...they described a beautiful $150 roses-and-goodies arrangement ordered by a man, and the woman was to be called to come pick it up.
They called her, and told her who it was from.
She never showed up.
Oh, dear! :eek: Poor lad.
That hurts my heart. Poor guy. Maybe he was not a nice fella, but still....ouch!Quote:
Originally Posted by Catty1
Or - maybe he was chasing her and was a bit too thick to realize the lack of interest on her part. Poor sap may have been trying to impress her. :(
Um....you did already, dear. Writing is on the wall in HUGE LETTERS - and it's done with spray paint...
I have never had any problems with any of the flowers I ordered to be delivered.
But years ago, I ordered a small live Christmas tree for an elderly woman. It was supposed to come with ornaments, bows etc. She called me because she thought I would want to know that what was delivered was a tree alright - but most of the needles were in the box - dead. And there were no ornaments or bows. That was Pepperidge Farm.
I recently ordered apples for "someone" - but what they received were pears and some apples. I called to complain because the "someone" is a horse - and I didn't think pears were a good thing for a horse. They got a good laugh out of it and were kind enough to send the order again - all apples!! And they didnt charge me for the second delivery.
DANG! :oQuote:
Originally Posted by gini
Why didn't *I* thinka that!?
GOOD Thinkin, MOM!
;)
I wasn't trying to roll my eyes at you, or make fun of you... I simply don't understand someone wanting to get a service for free whether it was early or late. I could understand them giving a partial refund for the delivery being not on time. That would be acceptable... and there's probably a clause somewhere on their website or where ever, that gives them leeway for early/late deliveries, especially when it concerns holidays like this one.Quote:
Originally Posted by Sirrahsim
The flowers that were sent to me (ordered by my father a week earlier) came on Wednesday to my job, when we had a snow day, and I wasn't there to receive them. Did I complain? No. Did I say, take them back and deliver them tomorrow when I'm there, and when it's officially Valentine's Day? No. The secretaries in the office enjoyed them for the day, and I picked them up the next morning. Even if it had snowed on Thursday and we would have had off and I couldn't have seen them till Friday, it wouldn't have mattered. It was the thought that counted, and I'm happy I got flowers at all, lol. They were Valentine's Day flowers, no matter the day they were delivered on.
Do I have that much money that I don't care.. of course not, but I wouldn't demand a service for free either, just because it was a day late or early, to me that's just being cheap. And no, I'm not calling you cheap, I'm saying how I would feel doing that.