Gold Star & Atta-Girl delivered for Cargo Supervisor Shawna
:D
I like to recognise Folks who do a good job - and to do that you ususally have to talk to their Boss. Woody would still be sitting in Texas waiting for the Spring Thaw if it weren't for a gal named Shawna at AA Cargo in Dallas -
she said the Magic Words :) that got Woody accepted to fly yesterday.
I determined who her supervisor was - John W. - and called him today.
Very Friendly chap, who turned SUPER Friendly after I explained I wanted to
pass a God Star on to one of his Supervisors. He listened intently as I recapped the grief & aggravation Leslie suffered at Wichita Falls, then replayed Shawna's intervention and resolution of the Woody problem with one tactful phone call.
He about *bubbled* with pride - and promised to recognise and reward Shawna for her good Customer Service skills. He also promised to *look into* the situation at Wichita Falls to see if they could eliminate future problems there. Then he thanked ME for taking the time to praise Shawna and the rest of his Dallas Cargo phone people.
Hope she likes her Gold Star. ;)
/s/ Phred