This is the kind of crap that makes me not like Christmas...OY! People are SO rude! I am so glad that our customers are mostly very kind and giving people... I could never work regular retail because I would lose my job the first day! lol I think at the post office, I would have said, ma'am, you need to step to the rear and point or escort her there and leave her butt there (in a very cordial manner you understand! ;) :D )
As far as compassion for not knowing the language...if you live in a country then you should know the language...I don't care if it's the U.S. or Germany or Iraq...if you live there you should know the language.
If you are not familiar with the customs or protocol then you should ask, don't just assume. I am just so incredibly tired of excuses....