:( I dont know about any other groomers on the site but i try my hardest to make sure the dog im working on is happy at all times! im always talking to the dogs as im bathing them to keep them calm and i have a LOT of patience when it comes to dogs, at least alot more that i do with the stupid owners that let their dogs get is such cruel conditions :( I can understand where everyone is coming from by reading everyones experiences but i have to admit at time some of the dogs do get too much so i give them a break in a quiet kennel for a while and go back to them after they have had a break, seriously some of the dogs that come into the shop are in such a bad state you cant help but cause the dog a bit of discomfort i hate it so much when you see a pretty dog like a poodle coming in with all of its fur matted solid and the owners let their dogs get like that its really heartbreaking seeing a dog like that because its like the problem is handed over to you so most dogs do associate the groomers with pain and fear because of that and thats why i think most dogs become aggressive in the grooming places, i mean of all the dogs that come in its never the bigger dogs like rotties that come in for a bath that turn nasty its always the poor dogs like the shihtzu that come in with matts, i dont understand some people why own a dog if you cannot be bothered with the grooming work? and as for the nails i have to admit to cutting a few too far on the black nails but there is a power that i cant spell that we use and it clots the blood straight away so the dog does feel too much pain, its the same with the ear plucking, i was against doing that when i first started and refused because i thought it was cruel but at the end of the day if you dog comes back with an ear infection that would cause alot more discomfort than about a minute of plucking, sorry if i sounded big headed about everything i just needed to get it off my chest, sorry if ive offended anyone i just get so wound up I agree there is alot of groomers like that that dont have any patience with the dogs and i would refuse to work in a place like that but i can safely say that the groomer i work in is a nice place and we dont agree with punishing a dog we give them breaks if they get too wound up, anyway sorry its so long :(