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My girlfriend is a flight attendant. She's had her foot broken when a woman just HAD to beat everyone before the plane landed (in turbulence) and get her bag from the overhead, after being told politely 3x to PLEASE sit down until the plane landed. She fell on my girlfriend.
My friend has nightmare stories. I don't know how she does it..yes I do, she's a doll.
Thankfully, I had a hold and mute button on my phone during my job with the public. But I quit a part-time job at a department store the day I busted a display glass during a long "discussion" with a nasty customer. I got an ovation from other sales clerks as I was walking out the door.
I heard there's a collection started for this guy's court fees! There's only so much a person can take, and caring for ill parents on top of everything else....Snap
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I'm appalled at how some people behave in public, especially on a plane. When my son flew home to L.A. from Ohio, he said that two women in front of him had two little kids w/them and they allowed them to run up and down the aisle, which was bad enough, but the kids took magic marker and marked the walls of the plane! When people complained the flight attendants did nothing, which I don't understand b/c they're usually on something like that right away. My son said to them "Y'know, you're not at home!" but it fell on deaf ears.
When we were in England we went to see Phantom of the Opera on our last night there. We were at Her Majesty's Theatre and there were three young women behind us. One of them took off her shoes and put her bare feet up on each side of the chair in front of her. When a couple of us said something to her, she just ignored us and wiggled her toes.
I think anything goes now, no propriety, no civility, no courtesy. Some people are doing whatever they damned well please and there will probably be more people such as the flight attendant that had reached his breaking point.
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Working with the public for many, many years, even tho it was over the phone, and not face to face, I also had my share of a**holes to deal with. I would normally let them ramble on and on with whatever their "issue" was, and then try to calmly resolve it for them. There were also many who took their rambling to the abusive stage, at which point I would simply hang up on them. Every business tries to live up to the old "the customer is always right" b.s., but there are exceptions to every rule. Upper management always told the people where I worked, that we absolutely did not have to tolerate any verbal abuse from anyone, and we were well within our rights to simply hang up on the offending party.
