Printable View
It's hard to be nice to someone that's being so mean... even if they are older and handicapped. Maybe she doesn't have any family, maybe she does but they don't care about her... it's so sad any way you look at it, but it doesn't give her the right to speak to and treat people like that.
Life is not fair...
My grandma would say "you never know when you are hosting an angel, unaware." If life is a series of tests of character, your manager passed with flying colors.
Age (or handicap) doesn't give a person license to be demanding.Quote:
Originally Posted by KYS
I'm a huge fan of Bed, Bath and Beyond. I love to shop there, the customer service at my location has always been exceptional and it's a great place for unusual and delightful gifts.
I would have pushed her around the store even if she was a real cranky bit*** person.
She's old, maybe she's had a hard life when she was young and her parents never taught her respect, since she's that old she only has a few years a head so maybe if more people are nice to her it will make her think about how she's been acting and hopefuly before it's to late she'll change her heart.
If you where in a wheel chair and you had a hard life I'm sure you would be grumpy too & you would want someone to push you around the store, even tho you where grumpy you still wanted people to respect you because you where old, no it's not right to take out your bad life on other people but I geuss her parents never taught her anything of course or maybe they even died when she was young, it's people like this who we actualy have to help the most.
Maybe this is just me but I have seen grumpy people, sometimes I'll just laugh and do whatever it takes to help and get them on there marry way because the more you give the more you recieve in life, some people with a hard life have more respect them people with a good life but not in this case.
Exsample: Some people don't have anything for Christmas & even tho they go threw the hardest times they can be happy because at least they know there alive and sometimes it's there belife in god that makes them even more happy but then there's some filthy rich people who just curse and swear all the time because they don't have love in there heart just money.
I can't belive I actualy said this :/
karen, I've heard that said also. Makes you stop & think doesn't it? :)Quote:
Originally Posted by Karen
This story makes me think of something that happened last time I was
grocery shopping. The store was crowded & I was glad to get finished
and out of there. I had stowed everything in the car & started to pull
away in the car when I spotted this little old lady at the far end of the
parking lot. She took a cart, & put her purse into the seat part of the
cart & started to push it toward the store.She wasn't even 5 ft tall and
so frail looking, I pulled my car into a nearby space, parked & just watched
her.
(wondering if I should jump out & help her up to the store) I was thinking
this frail old lady would make easy pickings for any thief that happened
to come past. :( In the end, I did not get out to offer help, but instead
watch carefully to see she made it into the store. I kept thinking, there,
but for the grace of God, go I.
I know that it is very difficult (especially during the busy retail season) to deal with any demanding customer. However, I have to agree that this woman obviously is lonely and hurting. :( Where is her family? Why does an 80 year old woman, who is in a wheelchair, have to still be driving herself? True, she may be the type who demands her freedom and "independence" and this may also be why she is abrupt with asking for any help she knows she needs. She probably doesn't really like to ask for help (denial) so when she does, it comes out harshly. I also think that she was probably embarrassed to find that she didn't have enough money in her purse. :( Your manager was very kind to make up the difference for her. Whether he wanted to or not, he showed her kindness and mercy which is truly what Christmas is all about! ;)
I'm so happy that you are loving your job at BBB! ENJOY IT!!! :)
Saddly I know that all too well.. But when other customers see you doing what you did, it makes them like your shop even more.. Keeping your cool & bitting your lip does pay off in the end.. just not with the customer causing the static for nothing.
I volunteered to push her around. Unfortunately, I was at Customer Service and couldn't leave my post.
I felt bad for her. It made me think about when I get to be that age. :( I also wondered where her family or friends were to help her. I guess she was just a very lonely woman.
Well, my thought is that this lady has dementia, an oh so common problem with folks as they age. Someone might want to call a social service to have someone help her out a little. My Mom has dementia, and boy does she need help each day.
Hats off to the person(s) who helped her but I think a bigger help would be a social service.
Hey there Donna great to see you back online, gosh what a pain in the Bum that woman was, i don't think she would get that kinda service here in NZ, i can tell you, i cannot imagine anyone honking on their horn to be taken into a shop here, you are on your own,have to rely on caregivers, not staff at a retail outlet, by the way we have bed,bath and beyond outlets here down under too,Nice shop. :)
Karen, have you ever read the book by Roy Rogers and Dale Evans called *Angel Unaware?* I read it as a child and will never forget it. It was written about their daughter who was born with Downs Syndrome. That is exactly what they considered her - their little angel.Quote:
Originally Posted by Karen
I agree with Sallyanne. SAS and I are both going through sort of the same things (mild dementia) with our mothers and we recognize the signs. My mom is not ornery but until recently never realized that her abilities were not what she thought they were. It would be nice if someone could find out if she has family, since she is a regular customer. This is so sad and is the plight of many seniors. They drive and live alone, hanging onto every last piece of their independence. I see it at my office all the time. We have a large senior patient population as my boss specializes in cataract surgery. We will all be old some day. May we all age sweetly. That would be a blessings to ourselves and our families. :)
I am kinda with Cassiemom on this being old or disabled doesn't mean it is ok to be darn right rude, but i do know that as you get older your tolerance levels drop, have noticed it even at my ripe ole age lol,so i guess just gritting your teeth and being nice is a good thing to do,but sometimes there are just grumpy,ungrateful people in this world,giving her the benefit of the doubt is a wise call and being nice won't hurt will it?
THEIR ARE PEOPLE LIKE THAT EVERYWHERE!!! IT'S TOO BAD FOR THEM THAT THEY CAN'T BE HAPPY!!!I LOVE THAT STORE!!!!MY FAMILY LOVES THAT STORE!!!! EVEN CHICA GOES IN THAT STORE WITH ME AND EVERYONE WANTS TO PET HER!!!I am sure that you are and up person, meaning cheerful all the time. That is the way I am, so don't let people be a downer to you!
I had a miresable old lady bump into me at Wal-mart.. with her shopping cart!!!! She asked me if I was in line to pay for my CDs.. and I told her that I was and she told me "THEN get in line!" and just bumped me a couple times... what a miresable old lady.
I say this about any customer service job. Just because you're there to serve the public, that doesn't mean everyone should be allowed to treat you like crap.