problem with norton anti virus, help please if you can :)

If someone has any idea what I can do to fix this...please, any suggestions would be appreciated.

Here's what happens.

I turn my computer on. And, I get a pop up that says my norton anti virus is not on. I need to restart my computer. So I do. Still get the same message. So, I did a system restore, and, that didn't help. When I go to norton anti virus, it says it's on, but, that the virus definitions need to be updated. So, I update. But, the update finishes before it is complete and gives me this message "LiveUpdate could not retrieve the catalog file of available Symantec product and component updates. Please verify that you are able to connect to the Internet and run LiveUpdate again."

Which, I can obviously connect to the internet because I'm on Pet Talk. BUT...I can't check my yahoo...it let's me get to the sign up page, but, I type my id and password in, and, I get page cannot be displayed. I get that when I try to get into my banking account online, too. I also got it when I was attempting to buy a new norton anti virus download online. I got up to the "continue to checkout" and got that page cannot be displayed. I also get it any time I try to go to help and support. I can't even get to the symantec website to get a phone number, and, norton is their program.

So, if nothing else, can someone go to that site and post the phone number for me? I tried Dell, and, of course, it costs $100 just to talk to someone. :rolleyes:

Anyway, I'm planning just to take the computer to Best Buy here this evening if I can't fix this myself. I'm not a computer person at all, but, I knew to try to the system restore. That's about as far as my knowledge goes, though.

Thanks guys, I'm just a little lost. :)

Sorry but I'm not of any help, except I have norton here, if you need any phone numbers let me know I'll look them up for you.

1-800-441-7234 is there USA cust. support #.

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Originally Posted by lv4dogs

Sorry but I'm not of any help, except I have norton here, if you need any phone numbers let me know I'll look them up for you.

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Yeah, just a technical support or customer care or something...I can't even get to the symantec website. :) And, I think the program came with the computer, and I don't think we have a booklet or papers or anything...I looked through norton itself, too, but, when I try to click on help and support, I can't get to it. :)

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Originally Posted by lv4dogs

1-800-441-7234 is there USA cust. support #.

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Thank you, I'll try that! :)

Thats the cust. serv. #, for technical support (or at least what I have found so far) is that you have to talk live with them via the net... except people who have problems like you can't do that. :mad: I hate it when they do that.

If you need to, I can get tech. support on my comp & we can communicate here (or IM if you can access it) & you can tell me what you want me to ask them.

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Originally Posted by lv4dogs

Thats the cust. serv. #, for technical support (or at least what I have found so far) is that you have to talk live with them via the net... except people who have problems like you can't do that. :mad: I hate it when they do that.

If you need to, I can get tech. support on my comp & we can communicate here (or IM if you can access it) & you can tell me what you want me to ask them.

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I'm on the phone right now, waiting for someone to pick up...but, how long will you be online? That would be awesome if it comes to that. :)

I'll be online till 5. Except I have to run out for about 5 minutes right now. I'll be right back though!

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Originally Posted by lv4dogs

I'll be online till 5. Except I have to run out for about 5 minutes right now. I'll be right back though!

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Ok, thank you!

i have norton anti virus and i keep getting pop-ups saying that it's not up to date. sorry can't be of any help on this one.

OK I'm back already

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Originally Posted by Miss Z

i have norton anti virus and i keep getting pop-ups saying that it's not up to date. sorry can't be of any help on this one.

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Yeah, I get those all the time, asking if you want to update or wait, and you can choose how many days or whatever...is that what you're talking about? this is definitely different. It straight out tells me in the warning that "norton anti virus auto protect driver could not be loaded. Your system isn't protected from viruses. Please restart your computer." It's definitely not a daily thing. ;) And, don't worry about not being able to help, I'm just glad I got a phone number! ALthough, due to high call volume because of some new virus, I'm still waiting. :) But, that's ok, I have all day.

I have been trying to resolve this same problem for the last four hours. It is on just one of my computers. I have restarted, enabled, disenabled, run a whole scan and everything else I could think of doing.

Now it shows enabled and the pop up is gone. I still have not been able to get to my email.

Let us know what you find out about this.....

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Originally Posted by Edwina's Secretary

I have been trying to resolve this same problem for the last four hours. It is on just one of my computers. I have restarted, enabled, disenabled, run a whole scan and everything else I could think of doing.

Now it shows enabled and the pop up is gone. I still have not been able to get to my email.

Let us know what you find out about this.....

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Yeah, it's really frustrating. I've been on the phone this whole time...ever since lv4dogs gave me the number. I've been choosing options every so often...narrowing it down...hopefully, I'll get someone soon. It's so funny, too, no one has called the house in like two days. Now, since I've been on the phone with this symantec thing, I've received five calls. Sheesh. I'm not getting off this phone for anything, though! :)

You still haven't even spoke to anyone yet? Geesh I hate that.