Can I vent for a second?

So, last night we went out to eat at a little restaurant near us. Its a really cute place that serves burgers, fish sticks, fried chicken baskets etc etc. So I ordered a chicken finger kids meal for Lydia, and it automatically came with fries and applesauce. I really didn't want her having a whole serving of fried (like maybe 2 or 3 from my plate) so Mark specifically asked the waitress if we could substitute cottage cheese for the fries. "No Problem!" she says.

Then we waited 45 minutes for our food. They were not overly busy, and I personally think that she forgot to put our order in. But I digress. After 35 minutes, I finally asked if we could get L.'s cottage cheese because she was getting very hungry and cranky.

A few minutes later, our meals came, but L. plate was chicken and the fries I specifically did not want. So when she came to find out how everything was, I pointed out that we didn't want them. No biggie, right?? She was so snarky back, "oh, you didn't ask for a substitution! it comes with one side, so I gave you one side" Whatever. So I nicely asked if we could still get the applesauce, and that we didn't want the fries.

When the bill came, I noticed that she added on $1.50 for the applesauce. grr! We were already paying almost $6.00 for Lydia's meal, and to add on that much more was ridiculous.

So when I went up and paid, the waitress totally went off on me. She was YELLING at me. I just wanted to resolve this conflict, and she was being completely rude about it. She did end up changing the total, but then she crumpled all the receipts and threw them at me, and said sarcastically "now YOU have a very NICE NIGHT" so rude.

So we gave her a zero tip. I was fine until the 'nice night' comment.

hee hee thanks for letting me vent...maybe I can let go of it now.

You definetely need to call and complain!

I agree. I would call and complain. there is NO excuse for that. I understand people have bad days but when you are in a customer service position you suck it up and deal with it.

Ditto. The manager should have been brought in to resolve it. The waitress may have been having a bad day, but word of mouth about that place can affect their business big time!

wow - sorry to hear about this! I think I would call the manager also - (may even get a free meal from it;)) ...maybe even write your complaint out...That waitress needs an attitude adjustment. ((HUGS)))

Sometimes there are mixups but the waitress' behavior was inexcusable. She threw the papers at you? Uh, I would've insisted on seeing the manager immediately.

Oh my goodness! I understand having a bad day, but that's not the way to treat customers. Especially at a job that gives tips. Wow. I agree that you should contact the manager.

I absolutely think you should contact the restaraunt and complain. When you are going out to dinner, you are paying for a service. That waitress not only gave you sub-par service, but gave the restaraunt sub-par service as well.

The management deserves to know how their staff are performing - be it good or bad. That waitress may have been having a bad day, but had no right to take it out on you, and her manager needs to be aware of that fact.

Quote:

---

Originally Posted by Scooter's Mom

I absolutely think you should contact the restaraunt and complain. When you are going out to dinner, you are paying for a service. That waitress not only gave you sub-par service, but gave the restaraunt sub-par service as well.

The management deserves to know how their staff are performing - be it good or bad. That waitress may have been having a bad day, but had no right to take it out on you, and her manager needs to be aware of that fact.

---

I agree completely. The manager really needs to know this. He'll probably
thank you for it.

After that, I would just let it go & not let it ruin your day.:)

I find now days that the service is soooo slow. You can be the only customer in the place, the food only has to be picked up and put in a box and you STILL have to stand there and wait for your food for 20 minutes. Everybody wants a job but nobody wants to actually WORK.

That girl was way out of line and she needs to be reported asap.

Anna, that stinks! It sounds like the whole thing just went awry - from Lydia's order being taken down wrong, the entire meal taking too long and then the server being snarky.

That's awful. You should contact not just the manager but also the owners of the restaurant.

I would definately contact corporate (if it's a chain) and complain and explain what happened. That is UNACCEPTABLE and an incredibly offensive way to treat a customer.

I hope you can get some justice out of your situation. You should never have to be treated like that.