jennielynn1970
12-23-2009, 01:38 PM
I just have to tell you guys what a great experience I've had with this store, and their customer service reps.
I decided to make home made biscotti for christmas gifts for friends and family this year, and needed containers to put them in. Well, online BB&B have these great cracker jars that I'm not able to find in my local store. They're not expensive (like $4.00 or so each), and look perfect for cookies and such.
My first order arrived and I must not be a great judge of size, because 32oz was way too small. I take them back to the store, they gladly take them off my hands and I order new jars, 64oz, from the Beyond Store located in the store (I'm guessing it's the online catalog division as well as the bridal area). They decline shipping charges, and expedite the shipment. This is great!
I'm a big fan of tracking online, so I was tracking my shipment, which originated in Nevada, and around Kentucky it stopped. Hmmmmmm.... so I wait half a day, check back, and it's being returned to Nevada because some klutz with UPS dropped it. At this point, I'm in panic mode!! No jars, what will I do??? I can't give my biscotti in freezer bags!! So I frantically dial the Bed Bath and Beyond customer service line and get a great associate who was more than willing to calm me down and work with me, lol. He pulled up the tracking info, talked to his supervisor, and they shipped out a new set of jars, as we spoke, again expediting them for even quicker delivery than before! AND AT NO COST TO ME!!
So, here I am today, trying to track the order, but it has CCC in front of the order not BBB or BBS, and I can't track! I'm frantic again, lol (Boy that Abilify needs to be upped!). So, I call the customer service line, they check the shipment for me, and it's supposed to be here today by 3pm. Even if it's after 3pm, I don't care, lol. If it's today, I'm a happy camper.
So... I just had to sing the praises of the Bed Bath and Beyond store associates and let you all know to shop there more often. They have never been anything other than nice to me on other occassions, but these past 2 have been above and BEYOND!
I decided to make home made biscotti for christmas gifts for friends and family this year, and needed containers to put them in. Well, online BB&B have these great cracker jars that I'm not able to find in my local store. They're not expensive (like $4.00 or so each), and look perfect for cookies and such.
My first order arrived and I must not be a great judge of size, because 32oz was way too small. I take them back to the store, they gladly take them off my hands and I order new jars, 64oz, from the Beyond Store located in the store (I'm guessing it's the online catalog division as well as the bridal area). They decline shipping charges, and expedite the shipment. This is great!
I'm a big fan of tracking online, so I was tracking my shipment, which originated in Nevada, and around Kentucky it stopped. Hmmmmmm.... so I wait half a day, check back, and it's being returned to Nevada because some klutz with UPS dropped it. At this point, I'm in panic mode!! No jars, what will I do??? I can't give my biscotti in freezer bags!! So I frantically dial the Bed Bath and Beyond customer service line and get a great associate who was more than willing to calm me down and work with me, lol. He pulled up the tracking info, talked to his supervisor, and they shipped out a new set of jars, as we spoke, again expediting them for even quicker delivery than before! AND AT NO COST TO ME!!
So, here I am today, trying to track the order, but it has CCC in front of the order not BBB or BBS, and I can't track! I'm frantic again, lol (Boy that Abilify needs to be upped!). So, I call the customer service line, they check the shipment for me, and it's supposed to be here today by 3pm. Even if it's after 3pm, I don't care, lol. If it's today, I'm a happy camper.
So... I just had to sing the praises of the Bed Bath and Beyond store associates and let you all know to shop there more often. They have never been anything other than nice to me on other occassions, but these past 2 have been above and BEYOND!