Cookiebaker
10-27-2006, 07:53 PM
So my big question for the night is, when is it proper to complain at a restaurant? I have a really hard time making a fuss, and sometimes would rather "grin and bear it" then make an issue out of something.
* What if you order a specific dish, and you get it, but it's not what you were expecting, or their "recipe" was different than what you are used to?? For example, recently we went to a diner on vacation and I ordered a mini-pizza with no extra toppings. Well that is exactly what I got -- pizza dough with sauce, and not even any cheese on it. :rolleyes: Somehow I was expecting that pizza ALWAYS came with cheese, but I guess not because you had to order cheese as a topping. No, I didn't complain that night, because I figured that that was the way they served it. So I guess my question is, would you complain because a dish was prepared differently than what you were expecting??
* The real reason I am bringing this up tonight, is that we went to Denny's for dinner tonight. (A little background -- my family went to Denny's in 1980 to be exact, and had a really bad experience and have NEVER EVER gone back. This was a first in 26 years!!! :eek: ) So, to be honest, I was a little prejudiced against the restaurant before we got there. But I was pleasantly surprised at the atomosphere and the menu, and the food was really good, REALLY good. Well, that is, until my steak & cheese was gone, and I had 10 french fries left. I noticed a dark spot on my french fry, and looked closer and it was a HUGE dead bug fried into the french fry. :eek: :mad: Oh I was soooo grossed out. It was horrible. But I didn't really want to complain because I figure bugs happen. But Mark said that having a bug in your food was totally unacceptable, and called the manager over. And I was so embarrassed because he acted like it wasn't in his control, and what did we want him to do about it??? He DID end up giving us the meal free, but I felt bad because I had already eaten 95% of it that was fine, and really what was I expecting that he would do?? Does a bug in your food merit a free meal???
* The times that I DO complain are when the service is really poor (waiting and waiting 15+ minutes); or if something is truly inedible (way too spicy or too chewy etc).
Anyway, I am hoping to get thoughts and opinions on this subject. Thanks :)
* What if you order a specific dish, and you get it, but it's not what you were expecting, or their "recipe" was different than what you are used to?? For example, recently we went to a diner on vacation and I ordered a mini-pizza with no extra toppings. Well that is exactly what I got -- pizza dough with sauce, and not even any cheese on it. :rolleyes: Somehow I was expecting that pizza ALWAYS came with cheese, but I guess not because you had to order cheese as a topping. No, I didn't complain that night, because I figured that that was the way they served it. So I guess my question is, would you complain because a dish was prepared differently than what you were expecting??
* The real reason I am bringing this up tonight, is that we went to Denny's for dinner tonight. (A little background -- my family went to Denny's in 1980 to be exact, and had a really bad experience and have NEVER EVER gone back. This was a first in 26 years!!! :eek: ) So, to be honest, I was a little prejudiced against the restaurant before we got there. But I was pleasantly surprised at the atomosphere and the menu, and the food was really good, REALLY good. Well, that is, until my steak & cheese was gone, and I had 10 french fries left. I noticed a dark spot on my french fry, and looked closer and it was a HUGE dead bug fried into the french fry. :eek: :mad: Oh I was soooo grossed out. It was horrible. But I didn't really want to complain because I figure bugs happen. But Mark said that having a bug in your food was totally unacceptable, and called the manager over. And I was so embarrassed because he acted like it wasn't in his control, and what did we want him to do about it??? He DID end up giving us the meal free, but I felt bad because I had already eaten 95% of it that was fine, and really what was I expecting that he would do?? Does a bug in your food merit a free meal???
* The times that I DO complain are when the service is really poor (waiting and waiting 15+ minutes); or if something is truly inedible (way too spicy or too chewy etc).
Anyway, I am hoping to get thoughts and opinions on this subject. Thanks :)