As some of you know, I had gotten the corporate office to agree to buy my timeshare back from me. But now, it looks like she is trying to go back on her word. I'm going to copy and paste our emails on here. Can someone help me interpret what she's trying to say? I want to be prepared when she calls me. (I lied about skiing Monday, BTW...I was trying to get her to talk to me about it through email.)

First letter:
Dear Tonya,
I am very sorry to her about your grievances with your purchase with the
Shell Vacations Club. I appreciate the opportunity to respond on behalf of
the company.

Although you are able to request a reservation with short term notice, space
is always based upon availability. As you already know, high demand areas
during peak seasons do require more advanced planning as space fills up
quickly.

I am very disappointed to know that our reservation staff failed to inform
you properly when inquiring about hotel space. At any time, you can convert
your points to a SVC Rewards Card. This is a pre-loaded MasterCard that is
accepted at any hotel worldwide that accepts MasterCard. You can convert
your points to whatever dollar amount is needed, order the MasterCard, and
stay at any hotel you wish. Upon check-out, you simply present the
MasterCard for payment of your room charges. This option provides you with
being able to go whenever you want. The MasterCard is activated for a
period of 90 days before it expires. You can travel as much as you want
within that time period until the dollar amount loaded on the card is used
up. You can order as many of these throughout the year as you wish until
your points run out. Proper disclosure of this simple option would have
prevented much of your frustration.

Regardless, I am going to agree to cancel your membership and refund all
your monies that have been paid into Shell. I will notify the corporate
office and have them send you the required paperwork. Once they receive the
signed, notarized paperwork back, they will submit a refund request. This
usually takes approximately 6 weeks to complete.
I would also like to thank you for the heads up for the "Shell employee"
that responded to your Ebay ad.......we will certainly look into that matter
immediately.
Please let me know if I can be of any further assistance.

Sincerely,

Sheila A. Skuda
Regional Verfication and Compliance Director
***********
Second letter:

Tonya - I am going to try to call you on Monday. I sent the request to
corporate. They gave it to legal for review. They are not in complete
agreement with me. I would like to discuss it with you then if possible.


Sheila A. Skuda
Regional Verfication and Compliance Director
**************
My response:

We'll be skiing on Monday, I am not sure that my cell phone will work
up there. What is the problem?

**********
Third letter:

the issue of misrepresentation.
When would be a better time to reach you?

*********

What's she getting at?