I have had the longest work day imaginable. It only lasted for 6.5 hours, but it felt like it lasted a week. I was busy and basically on my feet from the moment I stepped into the club till the moment that I stepped out (half an hour late). It just started bad. When the first patron of the day is an irritable woman with a big mouth, it kind of ruins the mood for the rest of the day. But when it's *2* irate women with big mouths, you should just pack up and go home, because the day is doomed. I had 2 of those today. These women wanted me to perform magic or something and pull a new credit card out of thin air. They wanted to close their accounts, but keep the credit cards. I told them that we could not do that, that we have to take the card, slice it up, and keep it as proof of cancelation. They got ticked off about that, so I showed them the official documents that spelled out that I could not let them keep the cards. This ticked them off even more so I went and got the accountant who told them exactly the same thing. These two women started talking loudly about how rude *we* were and how we weren't helping them. I'd like to add in here that our accountant doesn't have a rude bone in her body. I don't think she's capable of being rude. Sooooo they demand to see the general manager. I went and got her and it turns out that they were good friends (the ladies and our GM). So we explained the problem and our gm said that that was ridiculous, of course they can keep their cards. So I said, "excuse me ma'am" and showed her the official document that stated that they could not keep the cards. Soooo our gm rolled her eyes, looked at the two ladies and said "Don't mind her, she's brand new" (talking about me). Then she turned towards our accountant and me and explained to us blah blah blah blah this is how it works because i said so blah blah blah. So yeah, I had no choice but to take the forms and promise to process them... (I found out that it was impossible to do what our gm told us to because the computer won't let us, but that's her problem now...) THEN the ladies took like two steps away from our window and started talking about how the help at the club don't know their stuff, and how they have neevr met such rude employees, and how we were so adamant that we had to take thier cards. blah blah blah.... THEN they realized that they were doing their outprocessing and they needed another signature. The signature needed to be from the billing office to verify that they didn't have any outstanding bills from the club. We can't access that information at our club. So we told the women that they would have to go over to the office building and get them to sign it. They were unhappy with this so they called our GM again. and again our GM decided to change the rules and she just slapped her signature on that form... *GGGGGGRRRRRRRRRRRRRRRRR* and that was just in the first 30 minutes of my day. I'll stop there
*deep cleansing breaths*
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