Advice please?

[pomtzu]

It seems like this trainer is NOT going to give you time owed, and there's probably not much you can do but to forget about it - unfortunately.

If that's the case, I certainly wouldn't speak so highly of her in the future. I'm not saying that you should "bad mouth" her, but just let the facts be known to anyone who might ask about her and her services.

[Sowa]

I've never had a problem with her before. I would e-mail her every so often for advice on the training we had been doing and she always responded.

[pomtzu]

It's been 2 months and you contacted her twice with no reply? That doesn't paint a very good picture - IMO. If she had been sick or otherwise indisposed, then that would be a different story - however since she didn't indicate that to you - it doesn't seem like that is her issue. You could always give it one more try - then I would consider it to be a case of "3 strikes and you're out"!


ETA: You could always TRY to get a response out of her by asking for a refund of your money for the unused time. Sometimes money speaks louder than words. Of course if she hasn't answered you so far, she probably wouldn't answer this either - - but it might be worth a TRY.

[Freedom]

Maybe she is not getting your emails? She did respond to your posting on her business page.

If you have the message you sent her, I would copy it, go to her business page (yes it will be public, but what can you do? ) Say you've sent this twice with no response, but as she responded to you on the business site you know she is receiving those, and here is the request you sent along twice already. Be polite about it.

UNLESS you have a phone number, then I would say phone her first, before going 'public' with your request.

[cassiesmom]

I don't think you should let this person off the hook, Sowa. Could you find out when rally will be offered again, when she will have everything set up, and make up the 30 minutes at that time?

Just a thought - maybe contact the Better Business Bureau. Let them know the problem and that you'd either like a refund for the 30 minutes you missed, or to receive the remaining training at a mutually acceptable place and time in the near future. Maybe they can mediate a solution for you.

Your time is just as valuable as the trainer's. She owes you 30 minutes of work, for which you paid. I don't think it's okay for her to take your payment and then not provide the service. Just because other people have said oh, forget it doesn't give her permission to assume the same for you.

((((HUGS)))), Clover!

[Karen]

Maybe when you contact her next, you could ask about setting something up in January - this is a very busy month for most people, and maybe she is just feeling overwhelmed with everything she has to do.

[Asiel]

You could also try to find out if she'll be having another set of classes in the new year and if she is then just mention that you would like to attend a 30 minute session to make up for the lost time that she owes you. As was mentioned this is a busy time and she could be overwhelmed by that or maybe even health issues that she prefers to keep private... I'd give her another chance to reply before going public with it. If you get nothing then you'll know she wasn't the person you thought she was.