They wouldn't let us look in all the cages at first either. But we knew he was there (thank goodness the lady that took him got our number from our signs!) and so we were persistant and told them that we knew he was there somewhere. He was in the back in the isolation room, apparently he wasn't the nicest boy. We were told they would bring him up front for us but then the kennel attendant said, "well, you better come back and get him. He isn't very nice to us." He was so excited to see me and my mom, they said they didn't know that he could be so nice and sweet. Haha Good thing we got him back he would have NEVER passed his temperment test