Her profile was coorrupted while it was saving it during the shut down process. I did not spend any time finding out,exactly, what part was corrupted. But, I did know that was the problem because she had like 7 or 8 temporary profile folders in "Documents and Settings".
She had already created a new account, so all I did was move her desktop, favorites and documents. She uses a web based email, so I did not need to do anything there.
I did not tell her, but she probably has already noticed ( ), that you can't really move cookies from one profile to another... So saved passwords and such are no longer saved.
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I used our companies Kaseya tool to remote to her. We use Kaseya to manage all of our clients stuff. Specifically, I used the VNC remote agent. Her computer was surprisingly zippy for a old beast like that. LOL
Also, I told her that I do not recommend spending a dine on it. It runs fine with the 512K it has... Plus, it is a older AMD processor running at 233Mhz, so finding RAM for it will be tough, and expensive. Save the $$ for something new.
I was happy to help. And, as a bonus for her, she got to listen in to some chaos in our home. LOL
"Unlike most of you, I am not a nut."
- Homer Simpson
"If the enemy opens the door, you must race in."
- Sun Tzu - Art of War
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