Need computer help?

[RICHARD]

I have a Lenovo G585 that is less than one year old. It runs Windows 8.

Last week the it froze during while I was on it and it would not respond to any keystrokes or Ctrl-Alt- Delete......

So I shut it down and tried to restart it.

When I power it up, It give me all the start up screens and I get to the password screen, put in a password and the screen goes black.

I get the cursor on the screen and if I do a ctrl-alt-delete. I do get the change user, change password screen, but when I try to get it to restart, the same thing happens....

Any advice?

[Karen]

Do you have a disc drive on it, and the original Windows CDs?

[RICHARD]

Do you have a disc drive on it, and the original Windows CDs?

No....that's part of my problem....It has a 'one touch' reset button, but even that doesn't work....

[Karen]

No....that's part of my problem....It has a 'one touch' reset button, but even that doesn't work....

Okay - call around, see if anyone has a boot-up flash drive or DVD you could borrow, you may need to reinstall a clean copy of Windows. Some anti-virus DVDs let you boot off of the, does your machine have a CD/DVD drive?

[RICHARD]

Okay - call around, see if anyone has a boot-up flash drive or DVD you could borrow, you may need to reinstall a clean copy of Windows. Some anti-virus DVDs let you boot off of the, does your machine have a CD/DVD drive?

You mean the cup holder that pops out?

Yes, it's a newer machine, I'll just buy the OS disc? I just need to know which one!!! I can muddle thru the installation, I just need to know what to get!!

[Karen]

You mean the cup holder that pops out?

Yes, it's a newer machine, I'll just buy the OS disc? I just need to know which one!!! I can muddle thru the installation, I just need to know what to get!!

Did the machine not come with any discs?