NoahsMommy
01-05-2006, 09:31 PM
As a reference: http://petoftheday.com/talk/showthread.php?t=95903
So, I made that appointment with the doctor that could get me off some of the medications and help with the pain. I did this last week. I was talked to a new person and she kept putting me on hold. Finally, she said she'd call me back to get all the insurance info, but I had an appointment for 1/5 at 3:20 p.m. Another person called me that night to say she'd call me the next day. I assumed because I didn't hear from her, that we'd do that when I had gotten there, afterall, I'd given the insurance info to the new girl about 3 times at that point.
Yea, so mom and I walk in and the office is PACKED with patients!! When I signed in, I noticed I was the fifth one on the list...the FOURTH patient with a 3:20 appointment with the doctor I was seeing. In addition, there was nowhere to sit down. My mom asked how long it'd be, if we could leave and come back when it was our turn. The girl at the desk said she thought it would be an hour (I was on time), but that we couldn't leave!
We stood for a few moments, and I decided to make sure they did have my insurance information. When I got to the counter, she asked if I had an appointment for that day. Uh...yep! That's why I was standing there, why I signed in. :rolleyes:
She looked in her computer and couldn't find an appointment for me anywhere. :mad: I explained what happened on the phone, she broke in to say, "That's me, I'm new!", and she acted as if it COULDN"T happen, because, "We normally get the insurance information, verifiy it, then make a chart and then call a patient for appointments." Funny, that's not how it went on the phone. Ugh.
So, I asked for a new appointment.
She copies my ID and Insurance Card and gets more information. I ask when I can come in and she tells me she has to make my chart, verify the insurance and THEN call me for an appointment. I said, "You can't make one now, while I'm here?" No.
Yea, sorry Dr. Thomas, you've lost a prospective patient. If they can't even make a simple appointment, who knows what else they'll mess up!?!
I have an appointment with a pain specialist that works with doctors at Cedars. Its not in LA...its in Encino...a city about 25 minutes from me. I'm going on the 16th at 4:30 p.m. I made the appointment at 3:30 Tuesday afternoon and already recieved the new patient packet in the mail today. I may have a competent office...cross your fingers!! ;)
I found this doctor on recommendation of one of my patients on Tuesday. He couldn't say enough good things about this doctor. He speaks at medical conferences about pain and pain management and is highly regarded. At this point, I don't hold my breath, but hopefully this one will help.
Thanks for letting me vent, guys.
Hugs,
Kelly :)
So, I made that appointment with the doctor that could get me off some of the medications and help with the pain. I did this last week. I was talked to a new person and she kept putting me on hold. Finally, she said she'd call me back to get all the insurance info, but I had an appointment for 1/5 at 3:20 p.m. Another person called me that night to say she'd call me the next day. I assumed because I didn't hear from her, that we'd do that when I had gotten there, afterall, I'd given the insurance info to the new girl about 3 times at that point.
Yea, so mom and I walk in and the office is PACKED with patients!! When I signed in, I noticed I was the fifth one on the list...the FOURTH patient with a 3:20 appointment with the doctor I was seeing. In addition, there was nowhere to sit down. My mom asked how long it'd be, if we could leave and come back when it was our turn. The girl at the desk said she thought it would be an hour (I was on time), but that we couldn't leave!
We stood for a few moments, and I decided to make sure they did have my insurance information. When I got to the counter, she asked if I had an appointment for that day. Uh...yep! That's why I was standing there, why I signed in. :rolleyes:
She looked in her computer and couldn't find an appointment for me anywhere. :mad: I explained what happened on the phone, she broke in to say, "That's me, I'm new!", and she acted as if it COULDN"T happen, because, "We normally get the insurance information, verifiy it, then make a chart and then call a patient for appointments." Funny, that's not how it went on the phone. Ugh.
So, I asked for a new appointment.
She copies my ID and Insurance Card and gets more information. I ask when I can come in and she tells me she has to make my chart, verify the insurance and THEN call me for an appointment. I said, "You can't make one now, while I'm here?" No.
Yea, sorry Dr. Thomas, you've lost a prospective patient. If they can't even make a simple appointment, who knows what else they'll mess up!?!
I have an appointment with a pain specialist that works with doctors at Cedars. Its not in LA...its in Encino...a city about 25 minutes from me. I'm going on the 16th at 4:30 p.m. I made the appointment at 3:30 Tuesday afternoon and already recieved the new patient packet in the mail today. I may have a competent office...cross your fingers!! ;)
I found this doctor on recommendation of one of my patients on Tuesday. He couldn't say enough good things about this doctor. He speaks at medical conferences about pain and pain management and is highly regarded. At this point, I don't hold my breath, but hopefully this one will help.
Thanks for letting me vent, guys.
Hugs,
Kelly :)