critter crazy
08-11-2008, 03:00 PM
Holy cow!! The other night, hubby and our babysitter who is a 17 yr old girl, ran to Arby's to get us some dinner. Hubby came home Furous!! He said while he was in the drive thru, the guy taking the order told him he couldnt hear what hubby was saying. So our babysitter, got out of the car, and went to the speaker, and began to recite our order. The employee began yelling at her!!! Telling her not to yell into the speaker, which she wasnt!
Then another emplyee came on the speaker, telling hubby that the guy who was yelling was a manager. and that he was under alot of stress! Then while the new employee began taking the order, the other guy came to the back door and continued to verbally abuse my hubby and babysitter!!http://pets-n-people.net/vb/images/smilies/mad.gif (http://pets-n-people.net/vb/images/smilies/mad.gif)
So the other employee told hubby she would throw in a free soda, for the inconvienience! http://pets-n-people.net/vb/images/smilies/rolleyes.gif (http://pets-n-people.net/vb/images/smilies/rolleyes.gif)
So hubby came home, told me about what happened. We then sat down to eat, and realized half our order was missing!!http://pets-n-people.net/vb/images/smilies/added5/gaah.gif (http://pets-n-people.net/vb/images/smilies/added5/gaah.gif)
So needless to say, I was furious!!
So I had the reciept, which has the store number, emploee name ect. I contacted the Regional Office, and filed a complaint!http://pets-n-people.net/vb/images/smilies/biggrin.gif (http://pets-n-people.net/vb/images/smilies/biggrin.gif)
Here is the E-mail I just recieved from them.
Dear XXXXXXX,
I have received your notice of complaint and apologize for the rude behavior of my employee. This situation has been corrected and the employee has been demoted with a stern warning on his employee record.
I will mail you several Gift Certificates for future use at Arby's and I know your next experience at our restaurant will be positive.
Again my apologies,
A. Lavker
Owner and Franchisee
Then another emplyee came on the speaker, telling hubby that the guy who was yelling was a manager. and that he was under alot of stress! Then while the new employee began taking the order, the other guy came to the back door and continued to verbally abuse my hubby and babysitter!!http://pets-n-people.net/vb/images/smilies/mad.gif (http://pets-n-people.net/vb/images/smilies/mad.gif)
So the other employee told hubby she would throw in a free soda, for the inconvienience! http://pets-n-people.net/vb/images/smilies/rolleyes.gif (http://pets-n-people.net/vb/images/smilies/rolleyes.gif)
So hubby came home, told me about what happened. We then sat down to eat, and realized half our order was missing!!http://pets-n-people.net/vb/images/smilies/added5/gaah.gif (http://pets-n-people.net/vb/images/smilies/added5/gaah.gif)
So needless to say, I was furious!!
So I had the reciept, which has the store number, emploee name ect. I contacted the Regional Office, and filed a complaint!http://pets-n-people.net/vb/images/smilies/biggrin.gif (http://pets-n-people.net/vb/images/smilies/biggrin.gif)
Here is the E-mail I just recieved from them.
Dear XXXXXXX,
I have received your notice of complaint and apologize for the rude behavior of my employee. This situation has been corrected and the employee has been demoted with a stern warning on his employee record.
I will mail you several Gift Certificates for future use at Arby's and I know your next experience at our restaurant will be positive.
Again my apologies,
A. Lavker
Owner and Franchisee