I´m going insane!!...

[Husky_mom]

remember the teacher´s day gift I ordered??...

here´s a pic..
http://www.mercadolibre.com.mx/jm/img?s=MLM&f=17719406_3157.jpg&v=O


well I just got the package this very second, and when I opened it I saw this!!!
http://www.mercadolibre.com.mx/jm/img?s=MLM&f=14632725_9499.jpg&v=O


so I´m going INSANE!!!!.. that´s NOT what I´ve ordered!!!

the guy told me he wasn´t going to be able to get me on time the red apples (I ordered red) and that he could reimburse me my money, so I told him that if he had green ones I didn´t mind as long as they got here in time (May15th)... well thay got in time but it clearly NOT what I wanted in the first or second place... if he had told me he wouldn´t be able to send ANY apples at all I would have had him give me my money back and I would´ve bought something else...

now what can I do??....I´m sooo mad!!!

[MoonandBean]

OMG.........Do you think your mother in law will like those?? HAHA :). Don't let it ruin your day! Just call him and tell him you're sending them back for a full refund. Maybe they have something simple in a Hallmarks store you can pick up and have in time for tonight.

[Husky_mom]

LOL... you got that right...LOL

unfortunately we have no Hallmarks here, but I´ve seen a few other thing I can make... so I´m going to get them as soon as I have a car handy..LOL...

I already emailed him... not sure what I´m gonna do as the shipping would be also off my pocket so perhaps I´ll keep them, but I´m so mad at him... he could´ve told me and I would still have plenty of time... :mad:

[Taz_Zoee]

I think you should complain and demand your money back. But do not return what was sent to you.
I'm sorry, that's such a bummer.

[Moesha]

I would try to get them to send you a prepaid return address label. Obviously this was their fault. They should refund your purchase price, including shipping and also pay to have it shipped back to the company.

[lvpets2002]

:o Oh Bummer Isabel.. I would be just a wittle upset too.. I would for sure get the store to give you your money back.. Hey maybe you could melt all the wax down & make one Bigg Red {or multi color } Apple..:D

[Freedom]

I like Moesha's idea, give that a try!

[smokey the elder]

Don't you just hate when you don't get what you ordered? That happens in the lab ALL the time. So much for electronic ordering.

[Medusa]

Oh gosh, I had some red apple candles that I didn't use so I gave them away. Wish I had known.....

[kitten645]

Tell him to issue you a "call Tag". However it came (UPS/Fed Ex etc) They come to your door with a tag, slap it on and back it goes! It's his fault and he should incur any expense to make it right. He can also issue you a credit and let you keep them if the shipping back is not worth the time or effort compared to the cost of the candles.
I've been in retail a million years and that's how it works...or SHOULD! It's called customer service.
If he doesn't co-operate you can file complaints with various online agencies like BizRate that will give him a poor rating and discourage other consumers from using him.
Claudia

[Husky_mom]

well.... an update... the guy emailed me with a huuuuge apology, he somehow gotconfused and just realized I ordered the apples and not just the candles... he´ll be going through some paperwork and see what he comes up with... he knows it was HIS fault... and even if it was past time he´ll see what he can do.... let´s see how that goes...

on the bright news... I managed to make a pretty arrangement with the candles... I bought some tin "pots" and added china paper, candles and some chocolates and they turned pretty neat.... but I completely forgot to take a pic of them :p ... anyway I liked how they turned out... so i he doesn´t gives me something back I already did something good out of it... if he does gives me soemthign back then that´s a plus... I really wanted the apples, so I hope he gives me soemthing ;)

thank you for listening and for giving me advice on the prepaid postage for returns.. thank you